Our Privacy Commitments
How jilipa Approaches Your Privacy
Six principles guide everything jilipa does with your personal data. These are not aspirational statements — they are design decisions built into the platform itself.
jilipa only collects the personal data strictly necessary to operate your account, process transactions, verify your age and identity, and comply with Philippine regulatory requirements. jilipa does not collect data for its own sake — every data field has a defined, documented purpose.
All personal data stored by jilipa is protected using AES-256 encryption at rest and TLS 1.3 encryption in transit. Access to personal data within jilipa's systems is restricted to authorized personnel on a strict need-to-know basis, with all access events logged and regularly audited.
jilipa fully recognizes and actively facilitates your rights under the Data Privacy Act of 2012 — including your right to access, correct, delete, object to processing, and receive a portable copy of your personal data. These rights can be exercised at any time by contacting jilipa's support team.
jilipa will never sell, rent, or trade your personal data to third parties for their own marketing purposes. Data is shared with third parties only where necessary to operate the platform — payment processors, game providers, and regulators — and only under strict contractual data protection obligations.
jilipa does not keep your personal data indefinitely. Retention periods are tied to the specific purpose for which data was collected and to applicable Philippine legal requirements. Once the retention period expires and no legal obligation requires further retention, jilipa securely deletes or anonymizes the relevant data.
In the unlikely event of a data breach that affects your personal information, jilipa will notify you and the National Privacy Commission of the Philippines within seventy-two (72) hours of becoming aware of the breach, in accordance with NPC Circular 16-03 and the Data Privacy Act of 2012.
This Privacy Policy ("Policy") describes how jilipa ("jilipa," "we," "us," "our") collects, uses, stores, shares, and protects the personal information of users ("you," "Player") who access and use the jilipa online casino platform at jilipa.cam and all related services. This Policy is issued in compliance with Republic Act No. 10173, otherwise known as the Data Privacy Act of 2012 of the Philippines, and its Implementing Rules and Regulations. By registering for or using the jilipa platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.
1 Who We Are and How to Contact Us
jilipa operates the online casino and sports betting platform accessible at jilipa.cam, providing Filipino players with casino games, live dealer tables, sports betting, bingo, and related entertainment services. jilipa is the personal information controller responsible for your personal data processed in connection with the Platform.
For all privacy-related inquiries, requests to exercise your data rights, or concerns about jilipa's handling of your personal information, please contact the jilipa Data Protection Officer (DPO) at:
- Email: [email protected] (plain text — not a clickable link)
- Subject Line: "Privacy / Data Rights Request"
- Response Time: jilipa aims to respond to all data rights requests within fifteen (15) business days.
2 Personal Data We Collect
jilipa collects personal data in the following categories, depending on how you interact with the Platform:
| Data Category | Specific Data Points | Collection Method |
|---|---|---|
| Identity Data | Full name, date of birth, gender, government ID number, photograph | Registration form, KYC verification submission |
| Contact Data | Mobile number, email address, residential address (city/province) | Registration form, account settings |
| Financial Data | GCash number, Maya account reference, bank account name and number (last 4 digits only), transaction history | Cashier / deposit & withdrawal flows |
| Gaming Data | Game session history, wager amounts, win/loss records, bonus usage, session duration | Automatically recorded during gameplay |
| Technical Data | IP address, device type, operating system, browser type, screen resolution, time zone | Automatically collected via platform logs |
| Usage Data | Pages visited, features used, click events, session duration, referral source | Analytics tools, server logs |
| Communications Data | Live chat transcripts, email correspondence, support ticket content | Support interactions |
3 How jilipa Uses Your Personal Data
jilipa uses the personal data it collects for the following specific purposes:
- Account Management: To create, maintain, and administer your jilipa account, including authentication, password recovery, and account security notifications.
- Age and Identity Verification: To verify that you meet the minimum age requirement of 21 years as required by PAGCOR regulations and Philippine law, and to confirm your identity for account security and fraud prevention purposes.
- Payment Processing: To process deposits and withdrawals via GCash, Maya, BPI, BDO, and other approved Philippine payment channels. Financial transaction data is shared with payment processors only to the extent necessary to complete the transaction.
- Game Delivery: To provide access to casino games, live dealer tables, sports betting markets, bingo rooms, and other platform features. Gaming data is used to record outcomes, calculate balances, and apply bonus credits.
- Regulatory Compliance: To fulfill jilipa's legal obligations under PAGCOR regulations, the Anti-Money Laundering Act (RA 9160 as amended), the Data Privacy Act (RA 10173), and other applicable Philippine law.
- Responsible Gaming: To monitor gaming patterns for indicators of problem gambling behavior and to enforce responsible gaming tools such as deposit limits, self-exclusion, and session controls that players set in their account settings.
- Customer Support: To respond to your inquiries, resolve disputes, investigate complaints, and provide technical assistance through jilipa's live chat and email support channels.
- Platform Improvement: To analyze usage patterns, identify technical issues, and improve the performance, design, and features of the jilipa platform. This analysis uses aggregated or anonymized data wherever possible.
- Security and Fraud Prevention: To detect, investigate, and prevent fraudulent transactions, unauthorized account access, bonus abuse, and other prohibited conduct as defined in jilipa's Terms & Conditions.
- Marketing Communications: Where you have provided explicit consent, to send you promotional emails or SMS messages about jilipa bonuses, new games, and platform updates. You may withdraw this consent at any time.
4 Legal Basis for Processing
jilipa processes your personal data on the following legal bases as recognized under the Data Privacy Act of 2012 and its Implementing Rules and Regulations:
- Contractual Necessity: Processing necessary to perform jilipa's obligations under the Terms & Conditions agreement with you, including account management, payment processing, and game delivery.
- Legal Obligation: Processing required for jilipa to comply with applicable Philippine laws, including PAGCOR regulatory requirements, the Anti-Money Laundering Act, the Data Privacy Act, and tax regulations.
- Legitimate Interests: Processing necessary for jilipa's legitimate business interests, including fraud detection, security monitoring, responsible gaming compliance, and platform improvement, where such interests are not overridden by your privacy rights.
- Consent: Processing for purposes such as direct marketing communications, where jilipa relies on your freely given, specific, informed, and unambiguous consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.
5 Sharing Your Personal Data
jilipa does not sell your personal data. jilipa shares personal data with third parties only in the following circumstances and only to the extent strictly necessary:
- Payment Service Providers: GCash (GXI), Maya (Voyager Innovations), BancNet, and other Philippine payment processors receive transaction-relevant data necessary to process your deposits and withdrawals. All payment processors are bound by contractual data protection obligations and relevant Philippine financial sector regulations.
- Game Providers: Licensed game providers (including JILI, Pragmatic Play, PG Soft, and others) may receive a session token and anonymized player identifier to deliver their game content to your device. These providers do not receive your full identity or financial data.
- Regulatory Authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other Philippine government agencies may receive your personal data where required by law or in response to a lawful order or inquiry.
- Technology Service Providers: Cloud hosting providers, cybersecurity vendors, and analytics platforms that process data on jilipa's behalf under strict data processing agreements and only according to jilipa's documented instructions.
- Professional Advisors: Legal counsel, auditors, and compliance consultants who require access to personal data in the ordinary course of providing professional services to jilipa, subject to applicable professional confidentiality obligations.
6 Cookies and Tracking Technologies
jilipa uses cookies and similar tracking technologies to operate and improve the Platform. The following types of cookies are used:
- Essential Cookies: Required for core Platform functionality, including maintaining your login session, remembering language preferences, and enabling secure transactions. These cannot be disabled without impairing Platform operation.
- Analytics Cookies: Used to collect aggregated data about how players navigate and use the Platform, enabling jilipa to identify performance issues and improve the user experience. Analytics data is processed in a manner that does not individually identify players where possible.
- Security Cookies: Used to detect and prevent fraudulent activity, bot traffic, and unauthorized access attempts. These cookies help protect your account and jilipa's platform integrity.
- Preference Cookies: Used to remember your settings and preferences, such as your preferred game category, display language, or responsible gaming tool settings, so these are restored on your next visit.
You can manage cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using jilipa, but may affect certain personalization features.
7 Data Security Measures
jilipa implements technical, organizational, and procedural security measures appropriate to the sensitivity of the personal data it holds. These measures include, but are not limited to:
- AES-256 encryption for personal data stored in jilipa's databases.
- TLS 1.3 encryption for all data transmitted between your device and jilipa's servers.
- Role-based access controls limiting internal access to personal data on a strict need-to-know basis.
- Multi-factor authentication required for all administrative access to systems holding personal data.
- Regular third-party penetration testing and security audits of jilipa's platform infrastructure.
- Comprehensive access logging and monitoring with automated anomaly detection.
- Documented incident response and data breach notification procedures compliant with NPC Circular 16-03.
While jilipa takes these security measures seriously, no internet-based platform can guarantee absolute security. You play an important role in protecting your own account — please maintain a strong, unique password for your jilipa account and enable two-factor authentication.
8 Data Retention
jilipa retains personal data only for as long as necessary to fulfill the purpose for which it was collected and to comply with applicable legal obligations. The following general retention guidelines apply:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account & Identity Data | Duration of account + 5 years after closure | PAGCOR regulatory requirement; AMLA compliance |
| Financial Transaction Data | 5 years from the date of transaction | Anti-Money Laundering Act (RA 9160 as amended) |
| Gaming Session Records | Duration of account + 2 years after closure | Regulatory and dispute resolution purposes |
| Support Correspondence | 3 years from last interaction | Legitimate business interest; dispute resolution |
| Marketing Consent Records | Duration of consent + 3 years | Proof of consent under DPA requirements |
| Technical / Log Data | Up to 12 months | Security monitoring; fraud prevention |
Upon expiration of the applicable retention period, jilipa will securely delete, destroy, or anonymize your personal data in accordance with NPC-recognized data disposal standards.
9 Your Data Rights Under Philippine Law
As a data subject under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by jilipa. These rights may be exercised by contacting jilipa's DPO at [email protected]:
Request a copy of the personal data jilipa holds about you, including information on how it is being used.
Request correction of inaccurate or incomplete personal data held in your jilipa account.
Request deletion of your personal data where there is no longer a legal basis for jilipa to retain it.
Request a structured, machine-readable copy of your personal data to transfer to another service.
Object to processing of your personal data for direct marketing or where processing is based on legitimate interests.
Lodge a complaint with the National Privacy Commission of the Philippines if you believe jilipa has violated your data rights.
10 Children's Privacy and Age Restriction
The jilipa Platform is strictly for individuals who are at least twenty-one (21) years of age. jilipa does not knowingly collect, process, or store personal data from persons below this age. The minimum age of 21 for online gaming in the Philippines is a hard requirement under PAGCOR regulations, and jilipa actively enforces age verification at registration and upon request.
If jilipa becomes aware that personal data has been collected from a person below 21 years of age, jilipa will immediately suspend the relevant account, delete the associated personal data, and, where required, report the matter to the appropriate Philippine authorities.
If you are a parent or guardian and believe that your child below the age of 21 has registered on jilipa without your knowledge, please contact jilipa immediately at [email protected] so that the account can be investigated and closed.
11 International Data Transfers
jilipa primarily processes and stores personal data within the Philippines and in data center locations that meet Philippine data protection standards. Where personal data is transferred to or processed by service providers in other jurisdictions — for example, cloud infrastructure providers or game content delivery networks — jilipa ensures that such transfers are subject to appropriate safeguards.
These safeguards include contractual data processing agreements that impose data protection standards consistent with the Data Privacy Act of 2012, and that restrict the use of personal data to the specified service purpose. jilipa does not transfer personal data to jurisdictions that have not been assessed as providing adequate protection for personal data unless appropriate contractual safeguards are in place.
12 Updates to This Privacy Policy
jilipa reserves the right to update this Privacy Policy from time to time to reflect changes in Philippine law, regulatory guidance from the National Privacy Commission, changes to jilipa's data processing practices, or updates to the Platform's features and services.
When material changes are made to this Policy, jilipa will notify registered Players by email or through a prominent notice on the Platform at least seven (7) days before the changes take effect. The "Last Updated" date at the top of this Policy will be revised accordingly.
Your continued use of the jilipa Platform following the effective date of an updated Privacy Policy constitutes your acknowledgment of the updated terms. If you do not agree with any updated provisions, you may request account closure in accordance with jilipa's Terms & Conditions.
13 Data Protection Officer and Contact
jilipa has appointed a Data Protection Officer (DPO) responsible for overseeing compliance with the Data Privacy Act of 2012 and this Privacy Policy. The DPO is the first point of contact for all privacy-related matters.
- DPO Contact Email: [email protected] (plain text — not a clickable link). Please use the subject line "Privacy / DPO Inquiry."
- Response Commitment: All privacy inquiries will receive an initial acknowledgment within two (2) business days and a substantive response within fifteen (15) business days.
- NPC Complaints: If you are not satisfied with jilipa's response to a privacy concern, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. Information on filing a complaint with the NPC is available on the NPC's official website.
21+ Only. The jilipa Casino platform is strictly for players aged 21 years and above in compliance with PAGCOR regulations. jilipa takes the privacy and protection of its players' personal data seriously. For full details of your rights and jilipa's obligations, see this Privacy Policy and jilipa's Terms & Conditions. For responsible gaming tools and self-exclusion options, visit our Responsible Gaming page.
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